Refund & Shipping Policy

Effective Date: [Insert Date]

1. Shipping Policy

1.1 Shipping Eligibility

Alcoholic beverages may only be shipped to locations where permitted by law. We reserve the right to cancel orders that cannot legally be fulfilled.

1.2 Shipping Carriers

Products are shipped through licensed carriers authorized to transport alcohol.

1.3 Order Processing Time

Orders are generally processed within 1–3 business days. Processing may take longer during peak seasons or special releases.

1.4 Delivery Requirements

Deliveries containing alcohol require:

• An adult signature (21+)
• A valid government-issued ID

Carriers cannot leave packages unattended.

2. Refund Policy

2.1 All Sales Are Final

Due to the nature of wine, spirits, and consumable products, we do not accept returns once products are shipped or delivered.

2.2 Damaged or Incorrect Shipments

If your order arrives damaged or incorrect, notify us within 48 hours at: sales@fcwineandbrandy.com.

Include:

• Order number
• Photos of the damage
• Description of the issue

Approved claims may be eligible for a replacement or store credit.

2.3 Lost Shipments

We will assist in opening a claim with the carrier if your shipment is lost. If the carrier confirms the loss, we will issue a replacement or store credit.

2.4 Refused Deliveries

Orders refused due to failure to provide age verification or be present at delivery are not eligible for refunds.

3. Contact Information

For any questions regarding this Refund & Shipping Policy, please contact:

First Coast Wine & Brandy
Email: sales@fcwineandbrandy.com
Website: fcwineandbrandy.com